June 23, 2014

In a lot of ways, Instagram is just like Twitter. One way they are similar is that everyone has the same "type" of account - there's no differentiation between personal and professional accounts. They all look the same and have the same format. And yet, everyone on Twitter - and on Instagram - uses their accounts slightly differently.

Some use them for sharing personal photos. Some use them to showcase their business. Some use them to be inspirational. Some use them to promote themselves.

No matter how you use Instagram, I frequently explain that there are THREE types of Instagram users. But, just because you think you're using Instagram as one type, doesn't mean you are. So what type of Instagram user are you?

Let's find out!

Personal Account

If you're using Instagram for personal use, you mostly fall into these parameters:

  • Share photos of your family, pets, vacations, and other personal aspects
  • You follow friends, family, celebrities, and occasional brands that interest you
  • Your account may be set to private to protect your images from being seen publicly

Business Account

If you're using Instagram for your business, you mostly fall into these parameters:

  • Share photos of your products, services, employees, and customers
  • Reshare or share user generated content from your audience
  • You follow customers, others in your industry, and business associates
  • Your account is public for easy viewing and following

Brand Account

Some people (like myself) don't fall into either of these two first types. Instead, they are using Instagram to promote their "brand", and fall into a combination of the two parameters above.

  • Share some photos of family and personal aspects as well as photos of their business
  • Incorporate user generated content
  • Follow friends, family, celebrities, customers, others in the industry, and business associates
  • Account is public for easy viewing and following

Depending on your business or personal reasons for using Instagram, you will fall into one of these three categories.

The problem is that many think they're using Instagram as a business but they're really using it as a personal account or even a brand account. It's important to know WHY you're using Instagram and then format your profile and content to match appropriately.

If you are using your Instagram account to represent your business, focus on your business. Share images of your products, services, and business space. Highlight your employees at work and the things you do within your community, as a part of your business. Share images of your customers enjoying your products or services and incorporate user generated content into what you share on Instagram.

While, you want to showcase the personality of your business, you don't need to share the personal images of individuals (including yourself). Think about big brand companies like Nike, Ben and Jerry's, Starbucks, Volkswagen, and Taco Bell. You don't see any of them sharing the CEO's personal vacation photos do you? And yet, they still show tons of personality and find fun ways to genuinely connect with their audiences.

If you're going to use Instagram for your business, keep it for your business purposes. Keep it social, keep it fun, keep it relevant, and keep it professional.

If you're going to use Instagram as a brand, much like I do, then you can get a little more personal. Using Instagram as a brand is more appropriate for home based businesses, solopreneurs, celebrities, industry experts, and others aiming to make a name for themselves, not exclusively their company name.

Because these users are connecting on a more personal level, and showcasing their personal experiences and journeys, it's more acceptable to incorporate personal touches to their Instagram accounts. But this doesn't mean sharing every personal photo of your vacation!

Sharing one or two images from your vacation or family gathering is good - it shows who you are. But sharing dozens of images of all your nieces and nephews becomes (most likely) irrelevant to your brand and your audience. Keep these masses of photos for your personal Facebook or personal Instagram account.

As a brand, it's also important to show your business achievements, products, services, and contributions to your community. People are following you because of what you do and to connect with them, you need to provide that content.

So, go check out your Instagram gallery. Are you using Instagram the way you planned to? If not, you may want to reconsider your Instagram content strategy to align with your professional goals

Did you find this helpful? Please share:
  1. Great post Jenn! I have both a personal and a business account for Instagram. I tend to use my personal more because, first of all, I’m connected to more people, and second, I usually post pictures of my kids. I’ve honestly found it harder to use the business account because I don’t want to just post graphics I’ve made and then sent to myself on my phone or tablet to post. I know I should use my business account more – I wish Instagram would find a way to easily switch between accounts rather than logging out of one and then back in with the other.

    1. I agree, Mandy, a way to switch between accounts or effectively choose which one to upload to while in app, would be awesome… hopefully some day!
      It’s easy to see why many share more to their personal accounts than their business ones, because we tend to take more photos in our personal lives than in our daily work lives. Rather than just sharing graphics, try incorporating images of your work day into your business account and showing more of the “you” we all love to see!

  2. Great post Jenn. Glad to know that I’m using my Instagram business account properly. Your posts on thus subject have been so helpful!

    1. Thanks Mimi! I’m so glad you enjoyed this one and other blog posts 🙂 And glad to hear you’re using Instagram effectively!

  3. Thanks for sharing this Jenn. I realized there was personal and business but never heard of a Brand Account. I had been using mine for a mix of personal and business but it’s been mostly personal. I was going to start an account for business but see there are still reasons not to with the issues of changing accounts. I think I’ll be fine with it as a Brand Account though. I think it will be easier to manage. Thanks again.

    1. I’m so glad you found this helpful, Patricia!
      There is an issue when managing multiple accounts. If you can manage your personal account more like a brand account to get business exposure, that’s great. Just make sure that you’re using it to best connect with your followers. You might still decide to change over to a full business account in the future if you feel that is more advantageous.

  4. Thanks for breaking this down; I never really had a plan for Instagram–even though I’m using it as a “Brand” according to you. That’s perfect though because that works out well for me! Now I just need to work on building my following.

    1. I’m glad this helped you formulate your purpose on Instagram, Ann. If you’re going to focus on growing your following, please take some time to format a strategy too – what you want to get out of IG and why you’re using IG. This will help you determine what content to post, what hashtags to use, and what types of followers to attract.

  5. While I agree that these are three very linear types of accounts, I would argue that there are also accounts that are neither personal, nor business, nor brand. These accounts are usually Photography only. They are not specifically promoting any business, or brand, rather they are there for the sake of community and photographic exploration. I could name a couple like @mr007 or @sandiegochris @tatum22. Users who rarely if ever post personal photographs. Users who focus on experimenting with mobile photography and inspiring their community. Just maybe there are more than simply three categories 🙂

    1. Claudia, you’re absolutely correct! There are definitely those who use Instagram as a photography platform and as a tool to test the boundaries of both mobile and traditional photography. They would fall into a fourth category for sure. I love all three of the accounts you listed for the talent they bring to IG.

  6. Hi all,
    is there any way to reach a specific market through IG? Let’s say brides to be or people who are looking for an outside venue to get married.
    Thanks!

    1. Using relevant hashtags and Instagram content that is related to that market is your best option, Wendy. Having a solid strategy and knowing which hashtags to use is extremely important. If you would like assistance with this more, I am available for customized Instagram training or strategy development. Please check out my services here: http://jennstrends.com/services

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